Trying to Activate Peacock Premium

Hello,

I am a platinum member who has a Peacock Premium benefit. I have been trying to activate this account on and off for the last several months. Whenever I try, the following occurs:

1. I am directed to https://www.xfinity.com/yoursubscriptions to 'activate my peacock premium account,' but peacock premium is not available there. As a note, it is not available for free or as a paid subscription.

2. On the above page, I click on "Manage streaming services," which redirects me to https://www.xfinity.com/digital/entertainment-management/internet ; further down this page, a section titled "My StreamStore Subscriptions" says "You have subscriptions that require activation" with a link.

3. When I click to activate my existing subscriptions, I get sent back to https://www.xfinity.com/yoursubscriptions (see #1)

The above cycle has happened multiple times over a period of several months, so I can tell it isn't a one-off technical error but some kind of issue with my account. At this point, I need someone to go behind the scenes to help me activate this or to correct the error, but there is no obvious way to put in a help ticket for an issue like this online. As a note, I have also tried to do this from the app with the same results.