Trouble to watch Peppa

Question

I cannot watch Peppa Pig because it says that you cannot buy subscription in the app, but I already subscribed and it says that I cannot buy subscription. Also, there was no message that says in-home Wi-Fi for no reason

XfinityDilary · Answer

Thanks for posting on our community forums, user_adqc88. I'm sorry to hear about subscription issues you're experiencing when trying to watch Peppa Pig. This is not the experience we would like you to have, and we'd like to help troubleshoot your concern. You're accessing the content through the Xfinity Stream App, correct? Are you trying to access a specific live channel or is it On Demand content? Is this the only affected programming?

Xfinity Stream App

user_adqc88

Trouble to watch Peppa

XfinityDilary

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