Contributor
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36 Messages
To go channels not working or any channels that are good out of home
None of the to go channels and the channel that work when your out of home network work!
Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.
XfinityRaul
Official Employee
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3.1K Messages
1 day ago
@user_eyvutbqqqqq Thank you for making us aware the to go channels are working on your fire stick and fire cube. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own?
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user_wm7ed2
Visitor
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1 Message
1 day ago
I'm having this same issue on all of my firetvs. Noticed it starting on Sunday. Have uninstalled and reinstalled the Xfinity Stream app, cleared Dara, cleared cache, unplugged the tvs completely for a couple minutes to reset them, all to no avail. All of the channels say they need to know where I am and to update location settings to high accuracy or battery saving, both of which are options for phones, not tvs.
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user_eyvutbqqqqq
Contributor
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36 Messages
1 day ago
I tried everything! It won’t let me watch local channels out of my home network.
looks like you had this issue years ago when I look at all the thread on this site.
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user_eyvutbqqqqq
Contributor
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36 Messages
22 hours ago
https://forums.xfinity.com/conversations/xfinity-stream-app/location-required-for-xfinity-stream-app/60821f2e048e670ca85ca7bd
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XfinityKei
Official Employee
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2.8K Messages
6 hours ago
@user_eyvutbqqqqq I have a link to share with the system requirements for our Xfinity Stream app https://www.xfinity.com/support/articles/xfinity-tv-app-requirements
There's a section that says:*Available in-home only to Xfinity TV customers with internet. Which applies to Apple TV*,LG TV*,Roku*,Samsung Smart TV* and Xumo TV*
Are you in home connected to your homes Wi-Fi network using those devices?
(edited)
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user_eyvutbqqqqq
Contributor
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36 Messages
1 hour ago
Has this issue been fix and is your company aware of it???
if so what it the fix or what is the fix?
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