Visitor

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3 Messages

09/20/2026 1:40 PM

To go channels not working or any channels that are good out of home

None of the to go channels and the channel that work when your out of home network work!

Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.

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Official Employee

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3.1K Messages

1 hour ago

@user_eyvutbqqqqq Thank you for making us aware the to go channels are working on your fire stick and fire cube. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? 

Visitor

 • 

1 Message

58 minutes ago

I'm having this same issue on all of my firetvs.  Noticed it starting on Sunday.  Have uninstalled and reinstalled the Xfinity Stream app, cleared Dara, cleared cache, unplugged the tvs completely for a couple minutes to reset them, all to no avail.  All of the channels say they need to know where I am and to update location settings to high accuracy or battery saving, both of which are options for phones, not tvs.

Visitor

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3 Messages

49 minutes ago

I tried everything! It won’t let me watch local channels out of my home network. 

looks like you had this issue years ago when I look at all the thread on this site. 

Official Employee

 • 

3.1K Messages

@user_eyvutbqqqqq When you say everything, does that include clearing out the cache and cookies from your fire stick? Did you try completing a power cycle on your equipment? 

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