This network is not included in your current television subscription.

I have used the CNN go app and ESPN app for years by logging into my xfinity account and streaming the apps to my smart tv, phone, and lap top. I am not getting the error message "This network is not included in your current tv package" even though CNN and ESPN (regular not plus) are channels we pay for. I called xfinity twice and both people told me to call CNN to fix this... like the actual new station and said its not an xfinity issue. I read on a few other posts on ther that the streaming providsions need to be reset on the xfinity side to allow me to use the apps but neither xfinity person would push me up to talk to anyone else.