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Visitor

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3 Messages

Sun, Oct 3, 2021 5:54 PM

this device can only access xfinity stream on your in-home xfinity network

I have xfinity Xfi Beta running on multiple TVs in the house.  One of them which was working before is now getting the message "this device can only access xfinity stream on your in-home xfinity network"  It is on the one and only network in the house.  The other two devices are streaming fine and it works on the laptops as well.

I have already deleted and re-authorized the application on the TV where it is not working.  

Visitor

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3 Messages

2 m ago

I also reset my network and tried again without luck.

Official Employee

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412 Messages

Hi, @user_4fc528! Thanks for taking the time to knock on our virtual door here on the XFINITY forums page. I am sorry to learn about this experience with trying to stream on the XFINITY Stream beta app. I love streaming on my smart TVs with the beta app so I can understand the inconvenience that this has caused you. You’ve reached the perfect team to help! Let’s get that fixed. Would you mind confirming if you’ve tried uninstalling and reinstalling the app to see if you experience the same issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employee

 • 

412 Messages

Hi, @user_4fc528! I just wanted to check in with you to see how the XFINITY Stream beta app is working for you today.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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