Skip to main content

    Support

    Offers

U
user_c4786b
1st Topic

Visitor

 • 

2 Messages

Saturday, February 11th, 2023 2:37 PM

Closed

Terrible lag with apps on X1 system

Like the multitudes of others complaining about serious issues with lag time, audio with no video (especially w Peacock), I’m experiencing the same. Can’t believe that Comcast has been screwing around with this same problem for at least a year or more, and can’t figure this out. Just upgraded our service with them, starting to think it was a mistake. COMCAST - FIGURE THIS OUT! 

Question

 • 

Updated 

2 years ago

62

1

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

CCHeather

Problem Solver

 • 

1.1K Messages

2 years ago

@user_c4786b

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it”

0

0

forum icon

New to the Community?

Start Here