Regular Visitor
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3 Messages
Sync Remote App devices with My Account App Devices
My Xfinity Remote App had a different list of devices when compared to Xfinity My Account App devices. My Accounts will let me send a message to the device to identify and rename the device. The Remote App doesn't let me do this. I deleted and reinstalled the app hoping to re-sync the to but to no success. Any ideas or thoughts out there? Also the xfinity assistant and a live chat person we're both lost.
Responses
Rustyben
Expert
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24K Messages
1 y ago
the my account apps include your billed devices. the TV remote app and X1 may still list old already-returned devices until they are received and worked on at the Comcast refurb centers which are vastly impacted by Covid-19 pandemic.
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