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stuckpipoe
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Thu, Jul 30, 2020 3:00 PM

Sync Remote App devices with My Account App Devices

My Xfinity Remote App had a different list of devices when compared to Xfinity My Account App devices. My Accounts will let me send a message to the device to identify and rename the device. The Remote App doesn't let me do this. I deleted and reinstalled the app hoping to re-sync the to but to no success. Any ideas or thoughts out there?  Also the xfinity assistant and a live chat person we're both lost.

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9 m ago

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Rustyben

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24K Messages

9 m ago

@stuckpipoe wrote:

My Xfinity Remote App had a different list of devices when compared to Xfinity My Account App devices. My Accounts will let me send a message to the device to identify and rename the device. The Remote App doesn't let me do this. I deleted and reinstalled the app hoping to re-sync the to but to no success. Any ideas or thoughts out there?  Also the xfinity assistant and a live chat person we're both lost.

the my account apps include your billed devices. the TV remote app and X1 may still list old already-returned devices until they are received and worked on at the Comcast refurb centers which are vastly impacted by Covid-19 pandemic.

I am not a Comcast Employee.
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