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Re_nee2192
1st Topic

Visitor

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2 Messages

Wed, Aug 11, 2021 9:36 PM

Syfy channel

Is anyone else having issues with the syfy channel displaying an intermittent black screen while using the stream app on the fire stick? I’ve tried uninstalling and reinstalling the app and still nothing. Any suggestions? 

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Updated 

2 m ago

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XfinityMary

Official Employee

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142 Messages

2 m ago

Hey there @Re_nee2192!

 

I appreciate you reaching out and letting us know about the issues you are experiencing while trying to watch shows through the Stream App on your Fire Stick. We are here to help! Are you noticing these issues only on the SyFy channel? Are you noticing these issues happen at a specific time or day or during a specific program? 

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Re_nee2192

Visitor

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2 Messages

@XfinityMaryhapping only on the SyFy channel. All the time. I’m missing the Halloween 🎃 marathon lol. Happy Friday 13th

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2 m ago

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XfinityTony

Official Employee

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216 Messages

@Re_nee2192

Thank you for your response! This is not currently a known issue so we would like to get this submitted on your behalf. Please, use the Direct Message icon in the upper-right to compose a new message to "Xfinity Support" This way we can collect some additional information and get this addressed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 m ago

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