Skip to main content

    Support

    Offers

U
user_aa1a69
1st Topic

Visitor

 • 

2 Messages

Thursday, December 8th, 2022 2:03 AM

Closed

Subscription for streaming?

All of a sudden, my streaming apps and online streaming quit working. I got a notification that I didn’t have a subscription for streaming. I have had the ability to stream since I began using Xfinity. What happened?

Question

 • 

Updated 

2 years ago

84

2

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

user_a61ff0

Visitor

 • 

2 Messages

2 years ago

I’m having the same issue. 

0

0

CCMartin

Gold Problem Solver

 • 

2.9K Messages

2 years ago

Hey there! I know it's been a couple of days since you last posted here regarding this specific streaming issue. Our Xfinity digital care team is here to help you out over our forums! How has your internet service been in general? Sometimes if you are not able to conenct to the web, any app that is using that connection may time out. The more information you provide here, the better we will be able to help you and any other customers who may be having a similar or the same issue! Thank you so much! 

2

0

user_aa1a69

Visitor

 • 

2 Messages

@XfinityMartinB​  Thank you --this has nothing to do with my internet.  When I go to xfinity.com and sign in to my account, and try to watch live TV, I get notified that I don't have a subscription to  watch TV.  This happens on different computers, at different locations and my phone using cellular.  Somehow my account has changed and i would like it changed back.  I pay A LOT  for my cable and have been able to watch online up until a few days ago.  

When I have tried to reach out to customer service--I cannot get through, thus I posted to this forum.  If you can let me know how I can actually reach someone who can correct this, that would be most helpful. 

2 years ago

0

XfinityGabby

Official Employee

 • 

1.5K Messages

Thank you for clarifying. Do you get the same error message while connected to your home network? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here