Visitor
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1 Message
Streaming
My Xfinity Stream app stopped working on my iPhone, Apple TV, and TCL Roku tv Monday. I called technical support and we reset and reinstalled the app. My internet signal was refreshed as well. A technician came Thursday to replace my modem, refresh my signal, reset and reinstall my app. This didn’t help either. I called technical support again and they refreshed my signal which didn’t help. The problem is the Xfinity Stream app which needs to be updated or replaced.
XfinityKei
Official Employee
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1.6K Messages
2 months ago
@user_6kxdje I’m sorry to hear you're having issues with the Xfinity Stream App on multiple devices.
Are you able to use the XFINITY Stream website at https://www.xfinity.com/stream/
Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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