cws130's profile

New Poster

 • 

2 Messages

Sat, Jun 1, 2019 9:00 PM

Streaming Playback Error 106000 Error 5

I'm on my Samsung Galaxy Tab, and when playing A&E, the program froze then listed playback error 106000, "unable to locate this video stream". After a few tries I switched to TruTV. Show streamed for 10 minutes then froze and same error. CNN never played but gave the same error. NBC appears to be working. These are not recordings, and I am streaming the shows within my home and WiFi appears to be normal. I watch these channels daily and have not experienced this error in the past. Please let me know how to correct this. Thanks!

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Responses

ComcastAmira

Official Employee

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2.3K Messages

2 y ago

Hello @cws130, thanks for reaching out to our Forums! I can imagine how inconvenient this must be especially when trying to view your favorite programming. I would be more than happy to assist you with troubleshooting this error you're receiving. Just to confirm, are you using the Stream app on a mobile device, or connecting through the Xfinity Stream portal at xfinity.com/stream

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New Poster

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2 Messages

2 y ago

It is the streaming app. It has since returned to working, but has been very slow to begin streaming and occasionally freezes. I have uninstalled and reinstalled the app to the latest version.
ComcastAmira

Official Employee

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2.3K Messages

2 y ago

For troubleshooting purposes, would you mind testing this through the Xfinity Stream portal at xfinity.com/stream, to see if you experience the same thing there? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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3 Messages

2 y ago

I have tried to connect using galaxy tab s2 and on my phone, samsung 7 edge.

New Poster

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3 Messages

2 y ago

I'm also getting this error.  I signed in using the link provided and got the same error.  How can this be fixed?

ComcastAlly

Official Employee

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1.9K Messages

2 y ago

Thanks for clarifying! Let's take a look at this further together to get the Stream app/website back up and running for you. Please send me a PM with your first and last name to get started. 

To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastAlly

Official Employee

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1.9K Messages

2 y ago

ViviW, what's the make and model of the device you're using? 

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New Poster

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3 Messages

2 y ago

I sent the PM 4 hrs ago. No response. What can be done to fix this error.

Official Employee

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2.4K Messages

2 y ago

Hi there, ViviW. Ally currently is not in the office. I see your PM is lined up in our queue for support. Thank you so much for your patience! 

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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