F

Visitor

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1 Message

Sun, Sep 4, 2022 9:01 PM

Streaming LG

Error Code 00101 when streaming via the xfinity app on LG smart tv at our second home. Second home utilizes Comcast Spectrum internet but a week ago I was able to stream shows on this Tv using our login on the xfinity app. What’s changed? 

Calling support was pleasant as always and I was told to try a dozen different things without anyone actually researching the issue. 

BruceW

Gold Problem Solver

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24.2K Messages

3 months ago

Error Code 00101 when streaming via the xfinity app on LG smart tv at our second home. Second home utilizes Comcast Spectrum internet

As best I can tell "Comcast Spectrum internet" is not a thing, as Comcast and Spectrum are separate companies. Comcast has made recent changes to the (formerly "beta") Stream App for Partner Devices.

https://www.xfinity.com/support/articles/xfinity-stream-app-faqs says:

You'll need to be subscribed to Xfinity TV and Xfinity Internet.

And:

Because of the design of the Partner Device, it can't run the Xfinity Stream app unless it's connected to Xfinity Internet.

What they mean by that of course is that this is a requirement not of the Partner Device, but of the (formerly "beta") Stream App for Partner Devices.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

Official Employee

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336 Messages

3 months ago

Hello and thank you for reaching out via our Xfinity Forums today. I would be happy to look into this issue with the Xfinity App if you are still having an issue. To get started, please send us a private message, including your full name, and your full address? You can do so, by clicking on the chat icon, in the top right-hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you! 

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