U

Visitor

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1 Message

Sunday, August 20th, 2023 3:04 AM

Closed

Streaming freeze

I stream xfinity using the app on my Samsung smart tv. I’m having a problem with watching recordings while they are still recording. The playback freezes every 30 seconds or so, stays frozen for about 10 seconds, then resumes. Super annoying. It happens when I record, say, a football game and start watching a bit after the start but before the game is over. Anyone know how to fix this problem?

Official Employee

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772 Messages

1 year ago

@user_c8ce72 Hey there! Have you checked your connection? Are you experiecing this on any other devices? 

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