Streaming error on a Win PC wants me to clear cache TVAPP-00114

minutez Thank you for reaching out so we can help you troubelshoot the error you're getting on the Xfinity Stream Portal: https://www.xfinity.com/learn/digital-cable-tv. What browser are you using? What troubleshooting steps have you tried so far? 

user_bckbvm Thank you so much for letting us know. Since you have already cleared the cache and cookies and that is up to date, I would have to take a closer look for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.