Streaming channel mix

OK new guy here. Have the internet box (for 2 years) and now switched to tv streaming thru the same box. Got my 210 channel load last Friday. Many and I mean many channels are duplicated or in some cases in triplicate. Some or all work and in some cases like Create some do not work. Chatted with the trouble folks but they say that I need a tv box! Of course no one told me that when I signed up.

So, is this standard operating procedure or what is the real issue. If I understood the gal correctly this the way it works when streaming thru their internet box. Seems very confusing to me and especially when you are searching for a channel and have to go thru what seems to be 3-400+ plus selections.

Can someone explain to this to me.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

CCJodie

Problem Solver

•

1.3K Messages

4 years ago

@vtwhead Hey there new guy! Thanks for the post. Sorry to learn about the trouble with the cable and streaming it. Cable boxes are normally required in order to enjoy the full X1 experience. We would like to review the account and see what we can do here for you. Please select my profile and click on "Send a Message." We'll be here to help.

0

U

user_a15757

Visitor

•

1 Message

4 years ago

I want to delete xfi streaming from my tv I don’t have the box

1

0

CCAmir

Gold Problem Solver

•

7.2K Messages

Hi user_a15757, we can certainly get this taken care of for you. To better assist you could you please provide more details on the service that you'd like to have terminated on the account? Do you have a flex box? Are you waiting on a cable box to be delivered?

I no longer work for Comcast.

4 years ago

0

Xfinity Stream App

vtwhead

Streaming channel mix

CCJodie

user_a15757

CCAmir

New to the Community?