Sun, Jul 3, 2022 3:01 PM
My streaming app is stuck on downloads not found screen. O cannot watch live shows.
1 m ago
Hello @user_5e158f, Thank you so much for reaching out to us about the Xfinity Streaming App not downloading. How are you trying to download the App, is it via the X1 TV box, streaming stick, or a smart TV?
I am using the app on my phone.
@user_5e158f, are you able to confirm if the app is not downloading on your phone or if the app is stuck in the "Download" feature within the app? Either way removing the app and reinstalling it may be your best bet. Making sure your device is updated will also help.