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user_5e158f
1st Topic

Visitor

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2 Messages

Sun, Jul 3, 2022 3:01 PM

Streaming App

My streaming app is stuck on downloads not found screen. O cannot watch live shows. 

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Updated 

1 m ago

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XfinityErika

Official Employee

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54 Messages

1 m ago

Hello @user_5e158f, Thank you so much for reaching out to us about the Xfinity Streaming App not downloading. How are you trying to download the App, is it via the X1 TV box, streaming stick, or a smart TV? 

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user_5e158f

Visitor

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2 Messages

@XfinityErika​ 

I am using the app on my phone. 

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1 m ago

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XfinityJosephA

Official Employee

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691 Messages

@user_5e158f, are you able to confirm if the app is not downloading on your phone or if the app is stuck in the "Download" feature within the app? Either way removing the app and reinstalling it may be your best bet. Making sure your device is updated will also help.

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1 m ago

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