U

Visitor

 • 

2 Messages

Sun, Jul 3, 2022 3:01 PM

Streaming App

My streaming app is stuck on downloads not found screen. O cannot watch live shows. 

Official Employee

 • 

54 Messages

1 m ago

Hello @user_5e158f, Thank you so much for reaching out to us about the Xfinity Streaming App not downloading. How are you trying to download the App, is it via the X1 TV box, streaming stick, or a smart TV? 

Visitor

 • 

2 Messages

@XfinityErika​ 

I am using the app on my phone. 

Official Employee

 • 

691 Messages

@user_5e158f, are you able to confirm if the app is not downloading on your phone or if the app is stuck in the "Download" feature within the app? Either way removing the app and reinstalling it may be your best bet. Making sure your device is updated will also help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here