Stef116's profile

New Poster

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3 Messages

Mon, Aug 5, 2019 7:00 PM

Streaming app resets every 20 seconds on ipad4

This is an issue on all tregular v channels in the steaming app on ipad4 device

I can watch for perhaps 23 seconds, then the app screen goes black, shows the logo of the Chanel I am watching, with the reload symbol, and comes back on.

it will do this again in another 23 seconds, on and, on..

it makes the app unusable, and tv unwatchable.

 

i can watch on the Togo channels without this particular anomaly 

 

this began about 2 weeks ago (mid July 2019). It happens on my two ipad4 devices only.

 

i know that xfinity is not supporting the older devices anymor, but I d wish I could download an earlier working version of this app.

 

it is most annoying

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Responses

New Poster

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5 Messages

2 y ago

I’m having this issue too! But I’m using an iPad Air and shouldn’t have this issue....

xfinity, what’s going on???

New Poster

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2 Messages

2 y ago

Same issue here,, I have an iPad Pro,,,

 

Xfinity found a way to ruin my 2 hours of nighttime enjoyment

 

started about 2 weeks ago

Stef116

New Poster

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3 Messages

2 y ago

I hear you, someone is asleep at the wheel

kjnk

Contributor

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34 Messages

2 y ago

i'm pretty sure it's due to the xfinity app. i'm having the same issues. had tech person here and had 2 ipads side by side, the one with the updated app did it, the other one didn't.

Frequent Visitor

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14 Messages

2 y ago

Me too! I started my own thread on this problem but I want to add my voice on this thread too in case Xfinity is monitoring. Please fix this!

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