Streaming app not working

Thanks for posting on our community forums, user_9n7g5g. I completely understand how frustrating that must be. Especially during NFL playoff weekend, when you just want to enjoy the games. Thank you for sharing the steps you’ve already tried; that really helps narrow things down. It sounds like this might be an issue beyond the devices themselves, so I’d like to help you get this resolved as quickly as possible. Could you confirm if you’re able to access live or recorded shows through the Xfinity website on a browser? Also, are you seeing any error messages when the app fails to open content?