New Poster
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8 Messages
Streaming app is horrific
Not sure why xfinity streaming is so terrible but it's hard to watch. Smart tvs throughout my house that all stream Netflix, amazon prime, apple tv, peacock and disney plus with zero issues yet xfinity is constantly freezing, buffering and will be under 4k for minutes at a time. Have zero issues with all other apps on all TV but xfinity app struggles on all tvs.
XfinityChelseaB
Official Employee
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1.3K Messages
9 months ago
Hello @Stewart187, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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DReynoldsAug2024
1 Message
3 months ago
Hello Stewart, did you ever get a resolution to the situation? I am encountering the same issue at my home. I just set up WIFI and Stream and the Stream App is just the worst! It sits and buffers for minutes on end, only to error out. I tried to unplug the wifi router, without success. It seems to only work in the early AM, when not many folks are watching it.
Please let me know if there is a fix for this unreliable, horrible situation. -D.
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user_u9d5uv
1 Message
3 months ago
I can’t even get the app to load or stream live TV on my iPad when I’m at home. It’s totally hit and miss.
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user_ahhu1k
1 Message
3 months ago
This app is awful. Same as everyone above, never works. Total disappointment. All my other streaming services work perfectly fine with existing WiFi.
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longmuirj
New Poster
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6 Messages
2 months ago
I have the same problem with sound issues and buffering on the app, but my other apps (Netflix, Hulu, etc.) all have no issues. Probably Comcast just forcing you to go back to their $10/mo cable boxes. It is clearly an app issue and not a TV or bandwidth issue.
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