tswisher63's profile

Visitor

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8 Messages

Tuesday, November 12th, 2024 2:53 AM

Streaming app is horrific - Part 2

Adding to a thread that Comcast closed that was only 2 months old…. The streaming app is very poor compared to companies that rely 100% on streaming for their revenue.  I have a 1 gig wired connection to my 2 year old 75 inch LG smart Tv. The app is extremely slow to load and the player functions for fast forward and rewind are dog slow with no mini screen to see where you are in the playback while advancing during forward or reverse.  It is definitely not my TV or my connection to blame. The tv gets the same cat6 feed as my computer on the router.  Netflix, Prime Video as well as others work flawlessly on the Tv. The Tv internet connection app shows it is on wired and not wireless. I can only think Comcast/Xfinity would rather I rent one of their boxes.  They really need to keep us cable users more satisfied or continue to see users cut the cord.  PLEASE FIX YOUR APP. Enough said.

1 Message

1 month ago

Agreed. Every single time I try to watch anything NBC, ABC or CBS, it either says there is an error or it says I am streaming on too many devices. I have ONE device logged in to the streaming app, it is my phone, and nothing else is playing so why tf does it think there is another device?? Even when I go into the settings, it clearly says No Devices Streaming. Unbelievable. 

Official Employee

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1.5K Messages

Hello @user_gr8byl, thank you for taking the time to reach out on social media.  I understand your concern with the streaming app, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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Visitor

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8 Messages

24 days ago

I gave up on the Xfinity streaming app (sigh)!  And added another TV box for an additional $10 a month. Pisses this 'diamond' member off for sure! I am so close to cutting the cable after 20 years with comcast/xfinity.  I will say that my experience with the new box is a 1000% percent better than the steaming app, but I feel this is total BS and adds to my growing distain for cable.  I still stand that Xfinity needs to invest in making the streaming app work as well as other top streaming services. We are your customers for crying out loud, we should be happy with all your services... we shouldn't be looking around for cheaper/better options. I pay about $160 on my cable bill. That money would go a long way towards having multiple accounts with Apple+, Prime Video, Hulu, Netflix, etc. I and would spend less than I do with Xfinity cable.  Perhaps the bean counters at corporate disagree, but I don't think the newer generations of viewers don't feel as loyal to cable as us baby boomers.

(edited)

Official Employee

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2.1K Messages

Hello, @tswisher63 sorry to hear you did not have a great experience with the Xfinity Stream App. Can you give us more detail on what issues you experienced with it? For Example were there some error messages or codes? Were you using it on a compatible device? Xfinity Stream is free for Xfinity customers and offers a range of features depending on the device used.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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8 Messages

The issues I have with the streaming app are in the original post of this thread on Nov 11.

Official Employee

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878 Messages

 

tswisher63 I would love to help with your concerns regarding your Xfinity app and streaming. Are you having this same issue on multiple devices?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

9 days ago

The Xfinity STREAM APP IS HORRIBLE.  I can stream shows on Hulu, Netflix, Prime.... 100 times better than the Xfinity app.  Xfinity NEEDS to work on the STREAMING APP (especially for and to service EXISTING XFINITY customers).

Xfinity wants you to go through SENSELESS SUPPORT who don't provide any value.  You also need to spend 10 minutes on the Xfinity app, only to chat with a support team that is unknowledgeable and simply read through the same troubleshooting steps that are already posted/available online.  It's an ABSOLUTELY FRUSTRATING process getting anything from Xfinity.  I am coordinating other service as this has become unbearable.  Xfinity has become PROFITS before EVERYTHING....  

For a bit of context, I have been a Comcast/Xfinity customer for 30 years and I have NEVER received such poor service from a company.  It's disgusting how Xfinity treats their "loyal customers".  We are treated worse than dog manure on the bottom of a shoe. 

Official Employee

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1.2K Messages

Hello, @Nd _789. Thank you for your feedback. We would love to dig into this further with you to find out what is going on with the Xfinity Stream app on your end, and report it if we can't get it fixed. Please, send a DM to Xfinity Support with your full name and address. Thank you!

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

•Click the "New message" (pencil and paper) icon

•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

•Type your message in the text area near the bottom of the window

•Press Enter to send your message

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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