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tswisher63
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8 Messages

Tuesday, November 12th, 2024

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Streaming app is horrific - Part 2

Adding to a thread that Comcast closed that was only 2 months old…. The streaming app is very poor compared to companies that rely 100% on streaming for their revenue.  I have a 1 gig wired connection to my 2 year old 75 inch LG smart Tv. The app is extremely slow to load and the player functions for fast forward and rewind are dog slow with no mini screen to see where you are in the playback while advancing during forward or reverse.  It is definitely not my TV or my connection to blame. The tv gets the same cat6 feed as my computer on the router.  Netflix, Prime Video as well as others work flawlessly on the Tv. The Tv internet connection app shows it is on wired and not wireless. I can only think Comcast/Xfinity would rather I rent one of their boxes.  They really need to keep us cable users more satisfied or continue to see users cut the cord.  PLEASE FIX YOUR APP. Enough said.

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5 months ago

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user_gr8byl

1 Message

9 months ago

Agreed. Every single time I try to watch anything NBC, ABC or CBS, it either says there is an error or it says I am streaming on too many devices. I have ONE device logged in to the streaming app, it is my phone, and nothing else is playing so why <Edited: Language> does it think there is another device?? Even when I go into the settings, it clearly says No Devices Streaming. Unbelievable. 

(edited)

1

CCKrista

Retired Employee

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1.5K Messages

Hello @user_gr8byl, thank you for taking the time to reach out on social media.  I understand your concern with the streaming app, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

9 months ago

0

tswisher63

Visitor

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8 Messages

8 months ago

I gave up on the Xfinity streaming app (sigh)!  And added another TV box for an additional $10 a month. <Edited: Language> this 'diamond' member off for sure! I am so close to cutting the cable after 20 years with comcast/xfinity.  I will say that my experience with the new box is a 1000% percent better than the steaming app, but I feel this is total <Edited: Language> and adds to my growing distain for cable.  I still stand that Xfinity needs to invest in making the streaming app work as well as other top streaming services. We are your customers for crying out loud, we should be happy with all your services... we shouldn't be looking around for cheaper/better options. I pay about $160 on my cable bill. That money would go a long way towards having multiple accounts with Apple+, Prime Video, Hulu, Netflix, etc. I and would spend less than I do with Xfinity cable.  Perhaps the bean counters at corporate disagree, but I don't think the newer generations of viewers don't feel as loyal to cable as us baby boomers.

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3

XfinityThomasC

Official Employee

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2.7K Messages

Hello, @tswisher63 sorry to hear you did not have a great experience with the Xfinity Stream App. Can you give us more detail on what issues you experienced with it? For Example were there some error messages or codes? Were you using it on a compatible device? Xfinity Stream is free for Xfinity customers and offers a range of features depending on the device used.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

tswisher63

Visitor

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8 Messages

The issues I have with the streaming app are in the original post of this thread on Nov 11.

7 months ago

0

CCSheila

Retired Employee

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1.1K Messages

 

tswisher63 I would love to help with your concerns regarding your Xfinity app and streaming. Are you having this same issue on multiple devices?

 

7 months ago

0

cgjoeyg

9 Messages

7 months ago

my problem with the app is I have cable service though xfinity and I have fiber internet with live oak. I got a new roku tv for my porch I have no cable wires on my porch so I put the app on the tv. I went to live tv from the stream app but It only shows to go channels i never heard of. the list of channels from the tv  app and my mobile apps are different from the roku tv app. how do I get my new tv with the app to show me all of my channels. trying to watch history channel or discovery but it won't show up. they show up on my tablet and phone. but on toku the app is worthless can't watch any live channel that I have and want to watch.

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user_r2y786

New Poster

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4 Messages

7 months ago

THIS is the story on this years old issue!  No one cares.. the loading is beyond jinky and slow, too many clicks to get things selected, guide is basic, and the PICTURE QUALITY via the Xfinity Stream app is still junk compared to every other service, its not even 720p quality on HD channels. its not my TV, internet service or settings, or app/pc/laptop setup/settings, etc.. it is 100% the quality provided via the app. always has been, for YEARS! still cant even get this app on the Google store for the Chromecast dongle.  Its still available on Roku, but I cant tell you the last time it had any updates.  my guess, and I'd bet its a great guess...  they want you to rent their boxes (which there is ZERO need for) versus a free supplied app. AND, they never want to help you here, directly online.  they drag you out with 100 questions and then want you to jump thru hoops and/or take it offline to talk with them..   UGH

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XfinityRay

Official Employee

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3.1K Messages

Hello, @user_r2y786! We appreciate your feedback on how we can improve the Xfinity Stream app. We want this working great and to be easy to use. We are always happy to assist you to fix a problem.

When we ask to go in private it is so we can access your account. The questions we ask for the troubleshooting steps are recorded into a ticket on your account. If the issue is unresolved with the steps we take, that information is all sent in the ticket to our Advanced Repair team to look further into the issue. What type of device are you watching the app on? 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

tooxshort

1 Message

5 months ago

The xfinity stream mobile app is even more useless.  I can’t watch anything on my phone unless I’m connected to my home wifi.  Why would I watch cable TV on my phone at home instead of my TV?

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XfinityAldrik

Official Employee

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2.2K Messages

Thank you for reaching out to us @tooxshort! There are some networks only available in-home while others can be watched out-of-home with the Xfinity stream app and Xfinity stream portal. For more information we have this article here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

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