Sat, Oct 10, 2020 11:00 AM
8 m ago
@Pb117 wrote:Out of the blue the app will not play back live or recording. Tried uninstalling reinstall but no joy. What's up
on what device are you having the problem? what is the error message and error number on the screen?
@Pb117 wrote:Pixel 2XL with up to date Android. No error message displayed
what android OS version are you running on that smart phone? Google shows it came with 8 but should be running 11 now. did you check the app store to see if you have the latest version installed? you said no error message, what happens when you open the app and proceed to the menus? at what point does it 'break'?
@Pb117 wrote:Nope. Same as before.
how far into loading and sign-in and seeing a menu do you get? does another device work?
@Pb117 wrote:Android is up to date 11. I've uninstalled and reinstalled so should have latest version of streaming app. Works fine until you select a program live or recording for playback then...blank screen no sound nada.
to to your android settings app and app manager and clear the cache for the stream app. uninstall the app. press your power button until you can shut down (not lock) the device. after 3-5 minutes start the device again and install the app. be very sure to accept the terms and conditions. working?
@Pb117 wrote:I get everything except playback when I select a program. My wife's identical phone/app works fine. Like mine used to!🤔
you might try signing off the app and then back in. If the terms and conditions are not agreed to, only a black screen will appear instead of video.