Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_iablhd
1st Topic

2 Messages

Saturday, October 26th, 2024 5:07 PM

Stream

I cannot stream on my computer, I keep getting a message to clear browser cache which I did but it still won’t work 

Question

 • 

Updated 

2 months ago

32

1

0

Was this helpful?

XfinityJosephA

Official Employee

 • 

1.5K Messages

2 months ago

user_iablhd are you able to give us a few more details about your experience? Is our website, https://www.xfinity.com/stream/ displaying anything else on your screen? It's always a good idea to update your browser, operating system, and reset your PC as well. If this doesn't fix it test a second browser or another device altogether. 

2

0

user_iablhd

2 Messages

Everything is updated and other browsers didn’t work, seems as many others having same issue.  For ridiculous prices I’m paying for service, it would be nice if it actually worked 

Like

Reply

2 months ago

0

XfinityVianney

Official Employee

 • 

1.8K Messages

 

user_iablhd, I know having any issues with your services and features can be a real headache. This is never the experience we want our customers to have, and we'll be glad to help. I see you already checked your OS is updated, and you repeated the issue on other browsers, too. Are you able to access the Stream App on other devices like a mobile phone, tablet, or cable/stream box? When you run into issues, do you get any error messages or codes? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

forum icon

New to the Community?

Start Here