Sat, Dec 12, 2020 6:00 PM
5 m ago
6 m ago
Hi all, was able to help @jetpuck73, you'll need to call/chat in to have someone use xRay and to deprovision your existing devices. I may be on holiday and unavailable.
I'm getting the same error. Sometimes it seems to clear itself. But, I've tried turning the TV off and on, unplugging the TV, reinstalling the app, and no luck. I've tried getting help from Comcast and it has not been fruitful. I'm now wondering if I should cancel my plan and go with youtube tv again.
can anything be done? i got cable so that i could watch it 😁
Hi @Frank4014 give it a try again.
Hey @Frank4014 , I just deprovisioned your devices, give it a shot again with the uninstall and reinstall. Can you double check that you're truly uninstalling it, and not just deleting it from the homescreen? (The Samsung UX is a bit confusing on that front and fooled me before)
Remove an app from the TV
You can remove apps you no longer want and free up memory space on your TV.
Press the Home button to open up the TV's Home screen menu. Navigate to APPS, and then select the Settings icon in the top right corner. Next, select the app you want to delete. Finally, select Delete, and select Delete again to confirm.
@Frank4014 have you attempted to remove it completely and reinstall it?