W_Leger's profile

New Poster

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2 Messages

Mon, Jun 1, 2020 3:00 PM

Stream on TU8000 time issues

I recently put the streaming app on my new TV. When I use it the time in the app is not even close to the correct time. I mean jours different. I tried auto time settins on the TV and manual. It doesn't seem to be getting the time from the TV. The problem with this is when you go to what you want to watch you can't unless it falls in that time slot. Anyone else having this issue? Or know how to fix it please. Thanks.

Responses

Official Employee

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196 Messages

1 y ago

Hi @W_Leger, thank you for reaching out to us on Xfinity Forum. We directed your message to the proper teams to investigate. Please try exiting and relaunching the app on your Samsung TV, or try unplugging and replugging the TV to resolve this issue.

Official Employee

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196 Messages

1 y ago

@W_Leger  could you please let us know your timezone? We would need the specific hour and minutes of the time and date setting shown on your TV to help our engineer troubleshoot. Thank you

New Poster

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2 Messages

1 y ago

I am EST. My tv shows 6:45 pm and the app shows 1:20 am.

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