U

Visitor

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3 Messages

Thu, May 5, 2022 5:45 PM

Stream on Roku missing HD and no local broadcast channels

Hello! I have no options for watching HD content on Xfinity Stream on my Roku devices. This has been going on for a while but I've given up trying to get help with that. Now I am missing my local tv channels on my iOS and Roku devices as of yesterday. Has anyone been able to resolve this?

Visitor

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4 Messages

Hace 21 d

I'm having the exact same issue ! 

XfinityJay

Official Employee

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340 Messages

Hace 19 d

Hey, @user_7c5794. I hope that you're doing well. I'm all about picture quality. Believe me, I know how important it is to have the best available. We'll get to the bottom of both the HD issues and local channel concerns together.

 

To ensure that we're on the same page, could you describe the troubleshooting steps you've already taken?

Visitor

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3 Messages

@XfinityJay​ Hello! I apologize for the delay. Good news, the local channels are back on my Roku but I still don't have HD channels via the Xfinity Stream app on Roku. Troubleshooting steps:

- Restarted Roku system

- Signed out of Stream app then Signed back in

- Uninstalled Stream app from all Roku devices and reinstalled, then signed back in

Official Employee

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485 Messages

@user_7c5794 Woohoo! Glad to hear the local channels are working properly. We'll be happy to troubleshoot the HD channels with you further.

 

When you are at home, connected to your in-home network, and have the Roku device at hand, please send a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

 

  1. Click "Sign In" if necessary
  2. Click the "Direct Messaging" icon (upper right corner of this page)
  3. Click the "New message" (pencil and paper) icon
  4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send your message
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