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user_7c5794
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Visitor

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3 Messages

Thursday, May 5th, 2022 5:45 PM

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Stream on Roku missing HD and no local broadcast channels

Hello! I have no options for watching HD content on Xfinity Stream on my Roku devices. This has been going on for a while but I've given up trying to get help with that. Now I am missing my local tv channels on my iOS and Roku devices as of yesterday. Has anyone been able to resolve this?

Question

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Updated 

3 years ago

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user_d664ff

Visitor

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4 Messages

3 years ago

I'm having the exact same issue ! 

0

CCJay

Official Employee

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618 Messages

3 years ago

Hey, @user_7c5794. I hope that you're doing well. I'm all about picture quality. Believe me, I know how important it is to have the best available. We'll get to the bottom of both the HD issues and local channel concerns together.

 

To ensure that we're on the same page, could you describe the troubleshooting steps you've already taken?

2

user_7c5794

Visitor

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3 Messages

@XfinityJay​ Hello! I apologize for the delay. Good news, the local channels are back on my Roku but I still don't have HD channels via the Xfinity Stream app on Roku. Troubleshooting steps:

- Restarted Roku system

- Signed out of Stream app then Signed back in

- Uninstalled Stream app from all Roku devices and reinstalled, then signed back in

3 years ago

0

CCElizabeth

Problem Solver

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908 Messages

@user_7c5794 Woohoo! Glad to hear the local channels are working properly. We'll be happy to troubleshoot the HD channels with you further.

 

When you are at home, connected to your in-home network, and have the Roku device at hand, please send a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

 

  1. Click "Sign In" if necessary
  2. Click the "Direct Messaging" icon (upper right corner of this page)
  3. Click the "New message" (pencil and paper) icon
  4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send your message

I no longer work for Comcast.

3 years ago

user_1e7d2b

Visitor

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2 Messages

3 years ago

can someone help me with this same issue, I have 2 Roku tv and just in the last few weeks neither of them gets any of the HD channels that are provided on my X1 box

thanks for you assistance

1

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CCAshley1

Official Employee

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746 Messages

Hi, thank you for reaching out to Xfinity forums regarding your HD channel concern. Are you receiving an error message when trying to view HD channels? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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