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user_5koy8n
1st Topic

1 Message

Sunday, March 3rd, 2024 1:45 AM

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Stream is no longer working on iPad.

For some reason, I can no longer watch live tv or DVR programs on iPad.  I have uninstalled and reinstalled.  nothing helps.  It still works fine on my Samsung phone, but not my iPad.

Question

 • 

Updated 

11 months ago

901

3

0

CCJodie

Problem Solver

 • 

1.3K Messages

1 year ago

 

user_5koy8n Sorry to hear about the Stream app not working with the Ipad. When you try to watch something, what shows on the screen? Any error messages? 

 

6

0

user_15mb13

1 Message

I am having this same issue.  I get an error message saying could not create download error 57006

1 year ago

0

XfinityRoberto

Official Employee

 • 

1.7K Messages

Hi there and welcome to Comcast @user_15mb13. I am sorry to hear you are having troubles with accessing our Xfinity Stream App. What type of device are you having troubles with? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_wxj1gy

2 Messages

I’m having a similar problem from my iPad. I attempt to stream to TV and the stream button flashes close so I cannot select the tv I’m trying to stream to. 

1 year ago

0

XfinityAmandaB

Official Employee

 • 

2.1K Messages

 

user_wxj1gy

 Thank you so much for letting us know you are running into this issue. If you are still encountering an issue I would recommend starting with uninstalling the Xfinity stream app and redownloading it. You may want to also clear the cache for the app as well to ensure you are not stuck in a loop.

  • Open “Settings.”
  • Tap “General” > “iPad storage.”
  • Scroll down and tap the app for which you want to clear the cache.
  • Tap “Delete app.”

If you are still running into an issue please let me know! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_k3wnqy

6 Messages

I'm having the exact exact same issue. The stream menu flashes open then closes when I attempt to stream from my ipad. I've reinstalled, cleared the cache but the be issue persist. Please advise.

1 year ago

0

user_8imjsb

1 Message

1 year ago

I am having the same issue. 

16

0

user_9j7yy1

1 Message

11 months ago

I am having the same issues as mentioned above. When I try to watch a downloaded show on an airplane it will play for 2-3 minutes, then the screen freezes and the audio continues to play. My stream version is 7.15.1.2686 This is extremely frustrating. When I'm at home I can watch without any issues. Please advise what is going on.

1

0

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @user_9j7yy1, thank you for taking the time to reach out on social media.  I understand your concern with the Stream app, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

 

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

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