Stream Freezes

Streaming freezes up several times while watching different App’s such as Paramount+, Hulu, etc, or freezes up then kicks me out completely and sends me back to regular tv. I’ve checked my modem speed during the freeze times and it says I’m getting ABOVE my normal 100%
This is getting tiresome

Responses

XfinityAngie

Official Employee

•

1.3K Messages

1 year ago

@user_2bcd76, Thank you for reaching out through Xfinity Forums. Let us know if you are still having issues. We would be happy to assist you.

3

0

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Dave_d2014

2 Messages

@XfinityAngie was there a resolution to this? I am having the same issue.

8 months ago

0

XfinityChelseaB

Official Employee

•

1.1K Messages

Hello @Dave_d2014, Hello! Our team would be more than happy to help! To get started, please create your own public post without your account information. Please provide as many details about your experience, questions, or concerns as possible. Doing so will auto-open a ticket in our system, and we can assist you in the order your request is received.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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8 months ago

0

Xfinity Stream App

user_2bcd76

Stream Freezes

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