Damian820's profile

New Poster

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4 Messages

Mon, Jan 20, 2020 6:00 PM

Stream beta roku

It wont work i get no help then go to forums.xfinity.com/betafeedback, and it won't let me post a comment. Extremely unhappy, considering switching to Verizon if no one is gonna help. The only reason I bought roku was for this... pointless...

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

Feedback isn’t for troubleshooting, it’s for comments. How about adding details about what you see and what error codes and what you’ve tried?

New Poster

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4 Messages

1 y ago

When I first download the stream app, before I authorize my account, it looks like it's going to work. I see, I'll call it the guest home page. Where it shows what I can do after I login. I never see any error code, just after authorization the only page I get is of my purchases and that's it, no live tv, no recordings, nothing. It did the same thing when I first got the roku and I stopped at the Comcast store and told them what was going on, they checked a few things while I was there and gave me a few things to try if it wasn't resolved. When I got home later after work I put the app on and it was working. It worked for a couple of weeks and stopped working when I got another tv with roku and tried installing the stream app on that tv. After authorizing it just went to purchases screen. I called customer support to help after a few failed attempts to rectify it, with no success then went to put on the other tv with the roku that was working and that one went back to the original problem as well. It has not been work for several weeks now. I have tried to reset everything, modum/router, roku, Stream app, uninstalled & reinstall the app several times, updated roku and app several times. Still nothing. Also when I called customer support I was told that there was a major outage of the app on roku and that it was known by Comcast and being worked on. Every night my kids ask to watch Disney JR so I check every night to see if it is working and periodically try the updating, uninstalling/reinstalling with no success. Also was trying to post in the other forum about the stream app, but there was no option for me to do so. So I stasrted this one. Thanks for your reply.
Rustyben

Expert

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24K Messages

1 y ago


@Damian820 wrote:
When I first download the stream app, before I authorize my account, it looks like it's going to work. I see, I'll call it the guest home page. Where it shows what I can do after I login. I never see any error code, just after authorization the only page I get is of my purchases and that's it, no live tv, no recordings, nothing. It did the same thing when I first got the roku and I stopped at the Comcast store and told them what was going on, they checked a few things while I was there and gave me a few things to try if it wasn't resolved. When I got home later after work I put the app on and it was working. It worked for a couple of weeks and stopped working when I got another tv with roku and tried installing the stream app on that tv. After authorizing it just went to purchases screen. I called customer support to help after a few failed attempts to rectify it, with no success then went to put on the other tv with the roku that was working and that one went back to the original problem as well. It has not been work for several weeks now. I have tried to reset everything, modum/router, roku, Stream app, uninstalled & reinstall the app several times, updated roku and app several times. Still nothing. Also when I called customer support I was told that there was a major outage of the app on roku and that it was known by Comcast and being worked on. Every night my kids ask to watch Disney JR so I check every night to see if it is working and periodically try the updating, uninstalling/reinstalling with no success. Also was trying to post in the other forum about the stream app, but there was no option for me to do so. So I stasrted this one. Thanks for your reply.

does a desk/laptop work with the stream site? or does a smart phone/tablet work with the stream app while connected to the very same wifi SSID as the Roku?

New Poster

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4 Messages

1 y ago

Yes and no, when I access the stream app on my android phone I can see and watch more than just purchases, but when I go to live tv / all channels I can only choose between 8 channels. Also cannot access my recordings.
Rustyben

Expert

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24K Messages

1 y ago


@Damian820 wrote:
Yes and no, when I access the stream app on my android phone I can see and watch more than just purchases, but when I go to live tv / all channels I can only choose between 8 channels. Also cannot access my recordings.

There is an issue in a database. call 800-Comcast, select tech support for cable TV. ask the agent to transfer you to the app support team. ask the team member to reprovision your streaming device entitlements. if someone talks about sending a hit to your home equipment they do not understand. this is for app/streaming website. if the team member seems confused ask for a supervisor.

New Poster

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4 Messages

1 y ago

Will do. Thank you for your help i really appreciate it.

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