Visitor
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1 Message
Stream app
Unable to watch content on my Xfinity streaming app on any of my devices (iPhone, android or Roku). It was working fine until a week ago, but now I am able to see what was recorded on my DVR and what is available live in the guide, but when I try to play, I just get three blinking dots. I have logged out and logged back in, deleted and reinstalled the app and restarted my cable box – nothing has worked. The app is also no longer displaying pictures for the programs. Please advise.
user_xu6h55
Visitor
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2 Messages
22 days ago
Same issue on my Samsung TV, however the streaming app is working just fine on my Apple phone. I shut the tv off and unplugged it and plugged back in and now the app is working? But again is momentarily and will still have continued issues..
(edited)
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XfinitySean
Official Employee
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300 Messages
21 days ago
Thanks for posting in the community forums, user_8dqmjt! We never like to hear that our apps cooperating, and I'm sorry you haven't been able to fully use the Xfinity Stream app. You've come to the right place for help! Considering that this is occurring on multiple devices, there might be something going wrong with your profile. We can take a closer look and see what we can do on our end to resolve this for you! Please send us a direct message with your full name, name on the account (If different), and service address, and we'll get the ball rolling!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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