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user_b89b09
1st Topic

Visitor

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3 Messages

Wednesday, March 1st, 2023 1:21 AM

Closed

Stream app

My stream app doesn't not have all my recordings  and I want to know they was before I upgraded my internet  speed they are not my cable box but not on my phone and we travel alot and we watch TV that why and it is very frustrating  that I can't watch my shows I recorded 

Question

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Updated 

2 years ago

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XfinityLinda

Official Employee

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1.8K Messages

2 years ago

Oh, no! That would be an issue for my family as well. No worries. We are here to help you regain access to your recordings. You recently upgraded your internet, but did you keep the same programming? Did you change your cable equipment at all? 

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user_b89b09

Visitor

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3 Messages

@XfinityLinda ​ I kept all my equipment  nothing changed but my internet  box 

2 years ago

0

XfinityLinda

Official Employee

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1.8K Messages

@user_b89b09 That is odd, and shouldn't do that. Please DM, so we can review the account, and see what has been done.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

XfinityLinda

Official Employee

 • 

1.8K Messages

2 years ago

Thanks, @user_b89b09! I'll have to take a closer look at the account. Have you tried any troubleshooting, like restarting the main cable box? It may be that we just need to send a signal to refresh your services. To get started, please send us a Direct Message with your name and service address. We look forward to your reply.

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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user_b89b09

Visitor

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3 Messages

@XfinityLinda​ they did that and all it did was delete the rest of my recording off my cable box 

2 years ago

0

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