Contributor
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200 Messages
Stream App volume fluctuations (low to really loud)
For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me up and in some instances starts to crackle my speakers being so loud. Other times it reduces to so low that it can't be heard.
I have rebooted devices, reinstalled the app, checked app and Roku for updates. All that seems to be on the up and up. This is not at commercial breaks as used to be with comcast in general, but during shows, and even the music channels. This is very annoying and now looking at sound bars with the capability to balance those fluctuations (ie DRC) if it is even possible. Any help is most appreciated.
user_f087da
Visitor
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1 Message
2 years ago
Wow! All these complaints with the same issue. Add me to the list.
At what point will you stop asking people to do all the same troubleshooting steps only to get the same result? Reboot modem, unplug Roku/plug it in, delete app/re-add app...yada yada yada. It's clearly a flaw in the app! Can we get it fixed please?
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user_b5126f
Visitor
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7 Messages
2 years ago
Same here for months now. Started after the beta ended in the fall. We actually replaced a TV because we thought that was the problem. It is not a ROKU issue as all other apps on the Roku work normally. This is only happening with Xfinity Streaming.
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dansgen1alero
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200 Messages
2 years ago
Followed up with support, Waiting to hear an update as it has been another month and they were anticipating having the new version ready this week.
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user_dd2435
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14 Messages
2 years ago
Well, I got the new 6.10 version today. This the version that xfinity said would fix this issue. It worked for quite a while but just now the volume shot up very loud like it had been. I guess this isn't fixed yet.
I didn't try deleting the channel and readding it yet so if someone else does that and has no issues please let me know.
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dansgen1alero
Contributor
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200 Messages
2 years ago
I just got 6.10 myself so will be keeping an eye out however support is indicating that engineering is still working on this problem.
From support:
"At this time, what I can share is that the investigation continues as the engineers are still trying to replicate the issue on a consistent basis. Roku is requesting that the issue and app testing be done on production versions and any instances given to them for further review to see if it is on their side or if this is something that can be done with a player version update on the Comcast side."
I told them its not consistent at all. sometimes it can take 2 mins, sometimes 2- even 4 hours, and no telling if it will be ear piercing or so low you can't hear at all.
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user_b5126f
Visitor
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7 Messages
2 years ago
I am already on 6.10 and still having issues. Today I deleted the app and reloaded it. Waiting ... although I have little faith it will work since no resolution has been offered since this erratic volume issue started last fall. It really has been a challenge and has made me consider changing providers after more than 30 years with Comcast/Xfinity.
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dansgen1alero
Contributor
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200 Messages
2 years ago
Confirmed 6.10 is still experiencing the issues, seems a lot more and more frequent now, however I am finding the volume goes lower more than it goes louder. Still waiting on a solid update from support, since I was told 6.10 would have it and they were in the coding (production) process, but now it seems they are still trying to recreate the issue which is just slightly passed the fact that they have acknowledged an issue. It appears unless someone steps it up it may be another 4 months for any progress....sigh.....
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user_f12941
Visitor
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3 Messages
2 years ago
I'll throw my hat into this ring as we have been having these issues for months now. There was hardware update in our neighborhood this past week and I thought that would fix the issue but it still happens. CBS, USA, TBS seem to be the most frequent offenders and it happens on 2 different ROKU Ultra devices. One is hard wired and one is wireless. I have reinstalled the app on both devices with no resolution. There is no pattern to when it happens. I will try updating but that doesn't seem to be the answer.
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Jrauchbauer
Visitor
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3 Messages
2 years ago
Any update on when this will be fixed acted up 3 times in the last hour. Using 6.10 build 0
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user_05800f
Visitor
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1 Message
2 years ago
Xfinity Stream 6.10 build 0 Note. On top of the sound fluctuation issue that has now occurred for almost 4 months. Version 6.10 build 0 introduced yet another bug. When I first turn on the TV and select the Xfinity Stream app along with a channel to view. the app now suddenly stops and kicks me back to the Home screen where I then have to relaunch the Xfinity Stream app. Seems like this issue has fallen on deaf ears. The beta version was better and worked. How can an issue like this persist for months on end with no fix in sight.
-Brian
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user_1d78c9
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1 Message
2 years ago
Also having this issue for months. And it appears to have gotten worse
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user_9d7d0cubs
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2 Messages
2 years ago
Also same issue. Sickening.
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dansgen1alero
Contributor
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200 Messages
2 years ago
I have emailed for yet another update. will post their response.
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dansgen1alero
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200 Messages
2 years ago
Their response: "Hello! We hope all has been well since we last spoke with you. I did go ahead and check for any updates, but I do show the investigation is still ongoing, with no updates available quite yet. We're still monitoring things on our end and once we know anything more, we will reach out to you here. We're just as eager as you to receive an update and I wish we had more information for you. Thank you for your continued patience throughout this, and we hope to have some more information soon."
So it seems like they are moving backwards. 2 months ago, they were in the coding and production of the fix that was supposed to be released with 6.10, then last month it was released with no fix for the audio issue and then said the engineering department is still trying to recreate the issue and working with Roku.... now they are not doing anything????
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dansgen1alero
Contributor
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200 Messages
2 years ago
And then I receive this:
"We do not have any new updates to share at this time for the ticket that is open. We'll continue to monitor for any updates and pass them your way so you are fully aware of where our engineers our in the process. If you need anything before then, please let us know. -XfinityRaf"
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