Contributor
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200 Messages
Stream App volume fluctuations (low to really loud)
For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me up and in some instances starts to crackle my speakers being so loud. Other times it reduces to so low that it can't be heard.
I have rebooted devices, reinstalled the app, checked app and Roku for updates. All that seems to be on the up and up. This is not at commercial breaks as used to be with comcast in general, but during shows, and even the music channels. This is very annoying and now looking at sound bars with the capability to balance those fluctuations (ie DRC) if it is even possible. Any help is most appreciated.
dansgen1alero
Contributor
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200 Messages
2 years ago
So far these are all the reps that have replied to me and provided no help as of yet: XfinityDevinC, XfinityJohnG , XfinityChelseaA, XfinityJennifer, XfinityDevinC (2nd time), XfinityAngie, XfinityChelseaA (2nd time), XfinityJennifer (2nd time), and now XfinityElizabethA.
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jlynny
New Poster
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3 Messages
2 years ago
I have the exact same problem (Martinsville, VA), volumn fluctuations go normal to almost no sound to so loud it's distorted. Some days it is constant, other days a little more sporadic. The only way to correct it is to back out of what is being watched and then return right back into the show.
I have also done all of the troubleshooting steps typically recommended by xfinity with no luck. I almost bought a sound bar thinking it was my TV, but realized it only happened when using the xfinity app. And no, I don't and never have had a sound bar or other external speakers hooked to the TV. I have a Roku box that is used for streaming and this is how I watch all of my TV, as many others who choose to not have a cable box.
We pay a fortune for this service. It's a shame this has been going on for weeks now. It's obvious from this forum that it's a widespread issue. It's almost impossible to watch TV with it like this but we will surely still get a full monthly charge on our bills.
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jlynny
New Poster
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3 Messages
2 years ago
Hey xfinity, instead of polite excuses and attempts at soothing us over this unresolved problem, how about putting all of that energy into actually fixing this issue?????? We are paying top dollar for cable that is unbearable to watch because of this problem - for weeks now!
(edited)
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user_8448e0
Visitor
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3 Messages
2 years ago
Why are the Xfinity employees being so oblivious about this issue? Multiple people with multiple systems having the same issue since the most recent upgrade of the app and the representatives seem to be treating this like business as usual. I just had to turn off 911 on Fox after the volume went from normal to trying to hear in a wind tunnel half way through. Enough is enough! Xfinity please take responsibility for this and fix the app! I was about to say "Thank you" but I think that should wait until the problem is fixed.
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user_a0c225
Visitor
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1 Message
2 years ago
I have exactly the same problem!! I stream with the xfinity app thru my Roku HD. It doesn't affect any other streaming app. It happens on both my tvs so it's the xfinity app, not my TV or roku. This has been happening for a month or so and is happening more frequently now.
just suddenly the volume will go up very loud or very low or completely off. Sometimes the lips are not in sync and at times audio sounds crackly. Reloading the channel corrects the issue temporarily. I have unplugged the Roku and deleted and readded the Xfinity Stream channel. That has actually made the issue happen more frequently. I've reset the modem and that had no affect either.
This is not a Roku issue as all other Channels work fine. This is an Xfinity issue and it seems multiple people are having this. Cmon Xfinity, it looks like lots of people have the same issue! Please fix this!!!
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user_b158e8
Visitor
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1 Message
2 years ago
Add me to this list. I have multiple Roku devices if different models and different model TV's. The consistent part is the same sound issue I see from this thread a lot of others are facing. Confirmed it happens only with he Xfinity stream app.
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user_8ceced
Visitor
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2 Messages
2 years ago
We are having the exact same issue. It stated a couple weeks ago on multiple tvs all using Roku sticks. We use no sound bars or other audio enhancing devices. We have had our streaming app reset for a separate issue a week or so ago, but doing that did not resolve this issue.
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Kb23723
New Poster
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8 Messages
2 years ago
Add another customer to the mix. I am having the same issues, and nothing resolves it. The volume just adjusts out of nowhere, and to get it back, you have to come out of the channel and reload. However, this only places a bandaid on the problem as this process is repeated multiple times throughout the day. Fix the app.
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dansgen1alero
Contributor
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200 Messages
2 years ago
This is the update so far for all those with the issue: Thanks, Dan! At this time, we do not have an update on rolling back the app to the previous version. As soon as we have any information on that, we will let our customers know.
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user_kcs
Visitor
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2 Messages
2 years ago
Same issues here Cape Coral Fl
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user_0a5da4
Visitor
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1 Message
2 years ago
Same issue as everyone else. Sounds going up/down using the Xfinity app from Roku. I have the same issue with 3 of my TV's using the same setup. New Market, MD
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user_dd2435
Visitor
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14 Messages
2 years ago
Yesterday I had to re-authorize the Stream channel on all Roku's. Xfinity must have tried something, but within 5 mins of doing this started having the volume issues again. Not sure what they did but it DIDN'T WORK!
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dansgen1alero
Contributor
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200 Messages
2 years ago
Please provide an update for everyone on the status of rolling back the stream app.
@XfinityDevinC, @XfinityJohnG , @XfinityChelseaA, @@XfinityJennifer, @XfinityAngie, @XfinityElizabethA, @XfinityCrystal.
Thanks
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dansgen1alero
Contributor
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200 Messages
2 years ago
Now they are saying there is no information on rolling back to a previous version of the app. This is now beyond ridiculous. Over a month and all they want to do is verify the account.
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dansgen1alero
Contributor
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200 Messages
2 years ago
They show 2 tickets for me closed and resolved..... bahahahahahaha. Asked me if I was still having issues, now we start all over again.
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