Contributor
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200 Messages
Stream App volume fluctuations (low to really loud)
For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me up and in some instances starts to crackle my speakers being so loud. Other times it reduces to so low that it can't be heard.
I have rebooted devices, reinstalled the app, checked app and Roku for updates. All that seems to be on the up and up. This is not at commercial breaks as used to be with comcast in general, but during shows, and even the music channels. This is very annoying and now looking at sound bars with the capability to balance those fluctuations (ie DRC) if it is even possible. Any help is most appreciated.
user_0131ed
Visitor
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7 Messages
2 years ago
Same thing has been happening to me for weeks and I’m ticked off.
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dansgen1alero
Contributor
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200 Messages
2 years ago
Has anyone gotten any resolution on this??? The rep that called me thinks I am pretty much making it up and she is a supervisor. I asked to speak to her supervisor and she told me there is no one higher. I need to contact Roku. I asked her if she owned Comcast and she said no, so I asked her who she reports to and she said she does not know his name, he is not in. Now I am on hold.
We need resolution to this and it is not a Roku issue. All Roku channels would be doing this if that were the case.
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user_3c835a
Visitor
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2 Messages
2 years ago
We’re having the same issue with sound. It happens with and without our sound bar on. We also have a lot of lag time loading the guide and most of the time not all channels show up on the main guide. In order or get to a channel we want we have to choose another channel and go to the side guide. It usually has all channels on it. We thought the sound problem might be our sound bar and bought a new one but……..it didn’t fix it. I’m glad I found this thread and sure hope they fix it soon. It is VERY ANNOYING!!
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user_7985b9
Visitor
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2 Messages
2 years ago
Came here looking for answers as I am having the same issue and have been for many weeks. Obviously seeing no answers here but I am blown away by this absolute masterclass in customer service. I actually laughed out loud while reading some of this. Best of luck with the tv volume friends.
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user_762079
Visitor
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2 Messages
2 years ago
I’m having the same problem.
I’ve tried everything I can with the Roku
devices I have, but the problem always returns.
it has to be the xfinity feed!
anyone know of a solution?
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user_70d0bd
Visitor
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8 Messages
2 years ago
This is obviously an issue with some recent Xfinity stream update if it is only an issue with this ap. By reading this thread, it happens on multiple TV brands with multiple roku models in multiple areas of the country. Is Comcast doing anything to resolve this other than keep asking ever individual that calls to do multiple reboots / reinstalls. That seems to be a standard tech answer that has not helped anyone. I would hope that there is a task force investigating this issue that has been persistent for quite some time now. This is not your customers problem. It is an issue with the stream app. Please get it fixed.
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user_250211
Visitor
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4 Messages
2 years ago
Same issue here. I doubt there's a fix. But I did get a visitor badge for the effort.
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user_8fd970
Visitor
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1 Message
2 years ago
Add us to the list of annoyed customers. The random very high, blaring volume and very low volume doesn’t happen on my Hulu, Netflix, Prime Video, Discovery + apps. Just Xfinity.
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user_e31e5a
Visitor
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1 Message
2 years ago
Add me to the list as well. Roku. Only occurs on Xfinity app. Started with the update a few weeks ago
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dansgen1alero
Contributor
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200 Messages
2 years ago
Waiting on an update to the 4th ticket submitted this past Thursday
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user_0131ed
Visitor
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7 Messages
2 years ago
They sent a technician out to my house to “fix” it and I showed him what was going on , and this forum and he was gonna have his manager run it up the chain. I don’t know what else we can do. It’s bad programming and we are at their mercy till they fix the app.
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dansgen1alero
Contributor
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200 Messages
2 years ago
They closed the fourth ticket with no notice to me or any update at all. They are telling me to contact roku and will not listen to me that it is not my roku that is messing up the audio of everyone else on this forum.
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dansgen1alero
Contributor
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200 Messages
2 years ago
response from roku: I am really sorry to say this, Dan. This issue is suppose to be handled by the Xfinity. As Roku is just a streaming platform. All the channels that are available on the platform are developed and provided by the respective channel partners. They will have more information and better insight into their channel to continue assisting you with resolving that issue. If all the channels has this channel, sure I would have assisted you in this issue. But the issue is only with the Xfinity. So kindly contact and report this to them. They will sure take further moves in this issue.
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dansgen1alero
Contributor
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200 Messages
2 years ago
Response just received from Xfinity: Thank you very much for providing those details and information from Roku, Dan! We've gone ahead here and compiled the information provided from Roku, as well as whats been gathered from our troubleshooting steps and we are certainly getting the essentials to our engineering team so that they can investigate this a bit further. We have arranged to keep an eye on things from our end here and update you as soon as any new details or updates become available for us to provide! In some cases, this can take between 48-72 hours. We thank you very very much for your continued time and patience while we work towards getting to the bottom of this.
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xiola2081
Visitor
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45 Messages
2 years ago
The are aware of this issue and it has be addressed in the next update of the xfinity app on the roku. the version 6.10.0 has the fix.
Hold on to hope! Help is coming!
I do not know the eta on when that version is coming out.
Hope this helps everyone out!
(edited)
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