Stream app still has issues with sound on Apple tv

Tried all the troubleshooting which did not work. I have used you tube tv with no issues. Xfinity needs to put some effort into this or offers competitors app that does work.

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XfinityOrlandoM

Official Employee

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2.8K Messages

19 days ago

@user_436cuu

Thanks for reaching out to us, we do apologize for any inconvenience you're having with the Xfinity streaming app. Are you still having sound issues with the Xfinity streaming app on your Apple TV?

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user_436cuu

Visitor

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2 Messages

Yes the problem still exists. I have switched to YouTube tv which is working perfectly, indicating the issue is with the xfinity app.

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14 days ago

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Thanks for reaching back, we're unaware of any known issues with the streaming app working on apple TV as long as you're device is a Apple TV 4K or Apple TV HD (4th gen or newer) running tvOS 15 or later

Can you give me a little more detail on what issues you're having using the Xfinity streaming app on the apple device ?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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12 days ago

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Xfinity Stream App

user_436cuu

Stream app still has issues with sound on Apple tv

XfinityOrlandoM

user_436cuu

XfinityOrlandoM

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