jw581's profile

Regular Visitor

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8 Messages

Mon, Nov 4, 2019 5:00 PM

Stream app only showing purchases on both Roku and Samsung smart tv

I have two cable boxes and two Roku sticks, all of which have worked perfectly for several months.  I have not changed anything at all.  Today, I turned on the tv in our guest room, which has one of the Roku sticks and it asked me to “authorize” my Roku.  I haven’t used the tv in a month or so.  After authorizing the Roku, it only shows two purchased movies, one from 2014 and one from 2017.  There is no live content available.  I deleted the app, rebooted the Roku, and reinstalled the app and have the same problem.  I called Xfinity and they can’t see any issue with my account.  The tech said he would investigate and call me back.  I then went to my master bedroom, where we were watching tv on the app earlier today with no problem.  It now also only shows those same two movies — no live content.  I tried installing the streaming app on my Samsung smart tv and when I authorized that, it also only shows the two purchased movies.  It’s been a couple hours and so far the tech has not called me back, so I thought I’d ask for help here.  Thanks!

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Responses

New Poster

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1 Message

1 y ago

Same issue since June. Have tried all the suggestions and nothing works.

New Poster

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2 Messages

1 y ago

Same issue. Nothing works. Been down since June 21st
Rustyben

Expert

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24K Messages

1 y ago


@Chrisship02 wrote:
Same issue. Nothing works. Been down since June 21st

what about using a smart phone/tablet? (for diagnosis). is there an installed and working set top box in the home.

New Poster

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2 Messages

1 y ago

I got mine figured out! I deleted a secondary email and deactivated two step authentication and then input the email that was the same as my Samsung account, verified it in my email inbox, and now all of the sudden my streaming works.

Not sure if it was the two step or the email sync but either way I’ll take it

New Poster

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3 Messages

10 m ago

Uninstall the Xfinity beta app from the Roku. Update firmware, go to the settings and restart the Roku. Reinstall Roku with a new activation code. Worked for me.

New Poster

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1 Message

9 m ago

I also just moved, spent 3 days with 6 different "customer support" agents getting my account straightened out only to end up with Purchases only showing on Roku. To resolve it:

1-went into Xfinity Stream App on the TV with the Roku stick

2- then into settings (*)

3- scrolled down to bottom option and signed out

4- waited 10 seconds and signed back in

5-on a computer or smart device went to: Xfinity/activate, entered the code that was displayed on tv screen, agreed to terms, And it worked!

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