1 Message
Stream app not working
I am having the same problem described by many here. I have a roku device on my TV. All my other apps work fine. My xfinity stream app worked fine until a few days ago. Now nothing will load on the xfinity stream app. Also, the stream app no longer works on my Samsung phone or my husband's iPhone. (Same problem as the roku.) Both are connected to the home comcast wifi network.
XfinityAlyssaA
Official Employee
•
1.5K Messages
11 days ago
Good evening @user_2ij249, and thank you for reaching out on our Community Forums with your Stream app issues, we appreciate it! We are sorry to hear that your Stream app is not working on your Roku device on your TV or your Samsung phone or husband's iPhone. We are happy to try running through some troubleshooting steps and assure you that you've reached the right team to help. May I ask if you are experiencing any error codes or messages? To confirm, does this happen when you try to stream a program or immediately when launching the app?
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