Stream app not working

Ive been using the stream app on my tv for months so. All of a sudden the stream app isn't working? Anyone have this issue? Tried closing and reopening app as well as reinstalling it but nothing works.

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Responses

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user_e31e0f

Visitor

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4 Messages

2 years ago

Mine is only showing a handful of channels - this is happening in both my Roku TVs and it seems to have started yesterday. There are several other forums in here in the past week talking about it but I can’t seem to find a “fix” in any of them other than Comcast telling you to contact them. Happy Thanksgiving! Lol

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user_e31e0f

Visitor

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4 Messages

2 years ago

If you’re having the “missing channel” issue, I just called XFinity - they sent a “signal” to the app, and now all my channels are back!

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user_47916c

Visitor

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2 Messages

2 years ago

Yup, doesn't work with CBS NFL football. The picture goes in and out and then get a playback issue 2111 code.

Worst streaming app in history if you google them. I'm currently looking for another TV service since my contract is expired. Thinking about going back to Dish Network

Xfinity is thankful for [Edited: "Language"] its customers.

(edited)

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XfinityRay

Official Employee

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2.2K Messages

Hello, @user_47916c and thread. I apologize that the channels have not been working and know that is frustrating to go through. We have our team on this and are working on a permanent fix. In the meantime, sending an Entitlement signal has been fixing it for most. If the issue is persisting please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_b95107

Visitor

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6 Messages

2 years ago

Same here. 2 tvs have some channels and 2 tvs have none.

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user_99ca72

Visitor

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2 Messages

2 years ago

Streaming only works on a handful of stations. No CBS, no Fox (no football). I am fed up.

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XfinityRay

Official Employee

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2.2K Messages

Greetings, @user_99ca72 and thread. The Engineering team is continuing to work on the issue but we have been able to get some customers up and running with an Entitlement signal. Please let me know if the problem is persisting. We will get that sent your way if it is.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_4c7d55

Visitor

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3 Messages

2 years ago

Same thing happening here. Only a few local channels working on xfinity stream app in Roku. Any fix available?

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user_4c7d55

Visitor

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3 Messages

2 years ago

Same problem here for xfinity app on Roku

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CCDevinC

Contributor

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473 Messages

2 years ago

Hi there! Thanks for taking the time out of your day to reach out to Xfinity on Forums! We are truly sorry that you are having issues with the Xfinity Stream app! This is certainly not the experience we want for our valued members. This is a issue, that our engineers are aware of and are working to get this resolved as quickly as possible. There is a work around for this!

Could you please send our team a direct message with your full name and full address?

To send a "Direct Message" message:

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_7c352d

Visitor

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6 Messages

2 years ago

Like most folks here, my stream app is not working on two TV's. One is black screen and one gives the "browser no longer compatible" message. Been this way since just before Thanksgiving. very peculiar that both TV's can no longer use the APP at the same time for different reasons?.? Lots of tech phone calls, excuses, and even a tech on site that told me I'm gonna have to buy a Roku, Firestick, or "rent" an Xfinity box to make it work. Why should I have to purchase additional gear to bail out their crummy service?? It is my opinion that Xfinity should be responsible for maintaining the level of service that I pay for and that we agreed too. Whether your TV is no longer compatible or its an Xfinity "glitch", either way, they changed something that has affected "our" level of service. Since the APP is no longer working, and I purchased these two smart TV's specifically to use said APP, then Xfinity should provide a box, AT NO CHARGE, for each TV that is no longer able to stream the APP. I am currently searching other options in my area, Starlink is my first choice. Xfinity has lost this customer....

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CCChe

Official Employee

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6.9K Messages

Hello @user_7c352d, and thank you for sharing your experience. I can understand how frustrating this must be, and would like to see if there is any way we can help. I know you said the tech recommended a Firestick, Roku, or another compatible device. What type of TVs are you currently using?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_7c352d

Visitor

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6 Messages

The two TVs that are currently not working are LG.

2 years ago

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CCChe

Official Employee

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6.9K Messages

Thanks for following up @user_7c352d. Do you happen to know what year your LG TVs were manufactured? I just want to make sure you were given the correct answers when you did reach out for help. I can confirm the Xfinity Stream app is not available on 2017 model LG TVs because the models can’t support newer web browsers. Due to a technical issue, the Xfinity Stream app has been removed from 2022 LG TVs. Our technical teams are aware of the issue and working as quickly as possible to restore the app on these TVs.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

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user_7c352d

Visitor

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6 Messages

One is a 2017 and one is a 2018.

2 years ago

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CCChe

Official Employee

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6.9K Messages

Thanks for letting me know. I can confirm the 2017 TV is no longer compatible. As for the 2018 model, is that the one you're getting the black screen on?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Xfinity Stream App

user_8158f7

Stream app not working

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