Gmc_2_Mom's profile

New Poster

 • 

1 Message

Sun, Mar 31, 2019 12:00 PM

Stream app not showing live tv anymore

I have always been able to view live tv and which all channels we
Subscribe to but the past few
Days under live tv only 2 channels come up showing Cricket Games. How can I fix this?

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Responses

Rustyben

Expert

 • 

24K Messages

2 y ago


@Gmc_2_Mom wrote:
I have always been able to view live tv and which all channels we
Subscribe to but the past few
Days under live tv only 2 channels come up showing Cricket Games. How can I fix this?

iwhat device are you using? did you try a different stream app or desk/laptop to see if the proper channels are shown?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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2.7K Messages

2 y ago

Hello, Gmc_2_Mom. Welcome to the Xfinity Forums!

I'd like to take a closer look into this issue so I can help you watch live channels on the stream app again. Please send me a private message with your first and last name as well as the username you are logging into the app with so I can assist. 

 

To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Official Employee

 • 

2.7K Messages

2 y ago

Gmc_2_Mom,  as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to access all your channels on the stream app again, but if you still need assistance, please feel free to start a new thread.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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