New Poster
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6 Messages
Stream app not showing live channels
My stream app is not showing my live channel lineup. I have both internet and an X1 box. When I tried to set it up on my Roku it said I need a video subscription which I obviously have beings that I have the TV service.
Accepted Solution
Rustyben
Expert
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24.6K Messages
6 years ago
to test 'fix' the problem go to the xfinity.com web site and sign in. go to your account, then users and create a new unrestricted user. use that username/password to sign into the roku. is it working now?
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Dgrose153
New Poster
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6 Messages
6 years ago
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Dgrose153
New Poster
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6 Messages
6 years ago
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Rustyben
Expert
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24.6K Messages
6 years ago
the newly created account only has one account/address. billing can fix your original username to point only to your current account/address.
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nramos03
New Poster
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1 Message
6 years ago
I'm having the same issue. Can someone assist me here? I've been on the phone with the Customer service and they can't help.
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Rustyben
Expert
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24.6K Messages
6 years ago
scroll back to my 10/29 post. fixed?
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