jlugo001's profile

Regular Visitor

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4 Messages

Fri, Sep 18, 2020 4:00 PM

Stream App Not accepting password on iPAD

I have the latest iPAD with iOS 14.  My xfinity stream app is lot letting me despite using the right password and xfinity ID.  My wife has no problem on her iPAD but she is still on iOS 13, latest update. I told her not to upgrade for now. I've tried reloading the app, deleting all my other Xfinity apps and just reloading stream app. Restarting the iPAD.  Any suggestions?  

Responses

Rustyben

Expert

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24K Messages

9 m ago


@jlugo001 wrote:

I have the latest iPAD with iOS 14.  My xfinity stream app is lot letting me despite using the right password and xfinity ID.  My wife has no problem on her iPAD but she is still on iOS 13, latest update. I told her not to upgrade for now. I've tried reloading the app, deleting all my other Xfinity apps and just reloading stream app. Restarting the iPAD.  Any suggestions?  


are you able to join your wifi's private network (not xfinity nor xfinitywif)? 

Regular Visitor

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2 Messages

8 m ago

I have this same problem.

 

I previously experienced the 14001 error on my ancient IPAD.  I upgraded to a brand new iPad 8 with IOS 14.  

 

It will not accept my ID and password (and subsequent code).  They are right because they are shared across to a MacBook which I'm on now.  

 

Any ideas?

Rustyben

Expert

 • 

24K Messages

8 m ago


@jluurs wrote:

I have this same problem.

 

I previously experienced the 14001 error on my ancient IPAD.  I upgraded to a brand new iPad 8 with IOS 14.  

 

It will not accept my ID and password (and subsequent code).  They are right because they are shared across to a MacBook which I'm on now.  

 

Any ideas?


go to a web page on the pc and log out if already logged in. use the same username/pass typed not pasted. will the web site let you log in?

Regular Visitor

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2 Messages

8 m ago

Thanks for the reply.  No, that didn't help either.   It is if the ios APP knows if my password is correct, but it just doesn't accept the code that they send to me for some reason.

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