Amari12345's profile

Regular Visitor

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3 Messages

Wed, Dec 9, 2020 10:00 PM

Stream App Issues!!!! PLEASE HELP!!!!

I need to deprovision my account so that everyone is forced to sign back into app to access it. I tried changing my password multiple times. However, people are still able to access and using my app without my permission. Please Help???!

Responses

Rustyben

Expert

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24K Messages

5 m ago


@Amari12345 wrote:
I need to deprovision my account so that everyone is forced to sign back into app to access it. I tried changing my password multiple times. However, people are still able to access and using my app without my permission. Please Help???!

Hi. While waiting for an official employee to respond, do you know how they got access? you might want to go to xfinity.com on a web browser, then sign in, go to account then users, to verify no new users were added to your account if the others had access to your username/password. 

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Regular Visitor

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3 Messages

5 m ago

Resetting my password did not help
CCAndrew

Diamond Problem Solver

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25.9K Messages

5 m ago

It’s been escalated to an Official Employee to help deprovision your account. Don’t give out your information in the future

Regular Visitor

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3 Messages

4 m ago

Thanks for your assistance

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