user_pgb276's profile

Contributor

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32 Messages

Tuesday, September 26th, 2023 9:12 PM

Closed

Stream App has wrong aspect ratio on some channels

There are a number of channels in the 900 range that show old tv series. The picture is distorted on the Fire TV Xfinity stream app but it is correct with a converter box. For example shows on Cozi TV, channel 935, and on MeTV channel 942. If the show being broadcast was originally wide screen it is shown squeezed into a pillar box view. It has been like this ever since I started using the Fire TV xfinity stream app two years ago. Please get this fixed. See picture below.

Official Employee

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812 Messages

1 year ago

Thank you for reaching out and letting us know about this issue. When you use the stream app through any other platform does the issue still exist for you @user_pgb276 ?

1 Message

1 year ago

Also "Heros & Icons" channel

Official Employee

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1.2K Messages

@user_66a787 Thanks for reaching out here in our community to let us know.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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