New Poster
•
7 Messages
Stream app gets stuck in loop
Attempting to exit (pressing the BACK button) the Stream app on Samsung TV in the middle of an On Demand show causes the app to get stuck in a loop between playing the current show and selecting an episode. The only way to exit the app is to FF to the end of the show or unplug the TV.
I'm hoping that wasn't a design choice.
CCLamont
Problem Solver
•
519 Messages
1 year ago
hey @mph100 I am sorry to hear a episode is missing. I am here and will investigate.
Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
0
0