bkh2006's profile

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7 Messages

Sun, Jul 12, 2020 2:00 PM

Stream app and new modem

I just recently changed over my modem to a new one. Everything seemed to update fine but now my Xfinity stream apps think I am "out of home". Is there something else that needs to be done?

Responses

Frequent Visitor

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7 Messages

10 m ago

Yes, the serial# on the Xfinity site matches the HFC MAC on the new modem.
Rustyben

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24K Messages

10 m ago


@bkh2006 wrote:
I just recently changed over my modem to a new one. Everything seemed to update fine but now my Xfinity stream apps think I am "out of home". Is there something else that needs to be done?

use the xfinity my account app. go to the internet tab and touch the gateway modem. does the serial number there exactly match the HFC MAC address lable on your gateway/modem?

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Rustyben

Expert

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24K Messages

10 m ago


@bkh2006 wrote:
Yes, the serial# on the Xfinity site matches the HFC MAC on the new modem.

try a test (might be account related). go to xfinity.com sign in and go to account, then users. create a new user and use that user/password to sign in for the stream app. does that device's app now work?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Frequent Visitor

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7 Messages

10 m ago

New user account on phone app doesn't work either, still says "out of home".

Frequent Visitor

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7 Messages

10 m ago

I tried, yet another, modem restart through Xfinity account. Seems to be working fine now. Go figure.
Thanks for your time

Frequent Visitor

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7 Messages

10 m ago

I'll try that for phone app but my Roku tv doesn't use sign in, just code verification. The verification says "success" on the Xfinity site but the Roku tv says it only available for home internet.

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