Mlrich08's profile

Regular Visitor

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2 Messages

Thu, Jul 23, 2020 8:00 PM

Still need help - Streaming App Not Working

Update: The responses received have nothing to do with my issue.

I have xfinity cable, internet, and phone for my home. The account is current.

Bought a new phone, downloaded app, but I’m not able to stream from the app.

After successfully signing in I receive an error message.

“ Access not Authorized

You signed in successfully, but you must be an Xfinity user to enjoy this service.”

Please help.

Responses

New Poster

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1 Message

10 m ago

I receive an error message:

"Playback Issue:TVAPP-00243

This has been going on for over a year. Re-installing the app does not work.

Rustyben

Expert

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24K Messages

10 m ago


@csully24 wrote:

I receive an error message:

"Playback Issue:TVAPP-00243

This has been going on for over a year. Re-installing the app does not work.


you can not stream ouside of the USA. you can download to a smart phone/device a limited number of recordings to watch ouside of the USA.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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1 Message

7 m ago

Hey if you guys are still having trouble , I found this site to help me watch abc . It works with the nba finals, I’m sure it’ll work with other shows . Go to abc live , the. Log in with xfinity log in and it’ll play that channel .

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