New Poster
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6 Messages
Sound issues
I consistently have problems with the stream app on my Roku with sound. It’s either really loud and then drops to barely there or the opposite. Sucks when you turn it up when it’s on the lower volume and then it bounces to the loud and makes the house rattle. Any suggestions on getting the sound stabilized? This doesn’t happen with any other apps.
Edited to add: We do not have a cable box, we have a Samsung TV using a Roku for viewing live TV via the streaming app.
We do not use a sound bar
This is a Roku streaming stick +,
Model 3810X
Software version 12.5.0.4178
XfinityAnthonyT
Official Employee
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1K Messages
1 year ago
Hey there, that might simply be program specific, is there a way to factory reset the Roku stick?
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dansgen1alero
Contributor
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200 Messages
1 year ago
Do not bother with a factory reset. This is a known issue that has been going on since October of last year. I reported this issue November of last year and is. Rokus has stated this is an Xfinity app issue, and Xfinity tried to push it off that it is a Roku issue, however there is a second audio issue that Roku did take responsibility for back in August and fixed it (audio/visual sync: voices occurred before or after you see the lips move). Xfinity continues to believe the fluctuation in sound is this A/V issue. You may follow/comment on my thread to keep it at the margin: 0;">
https://forums.xfinity.com/conversations/xfinity-stream-app/stream-app-volume-fluctuations-low-to-really-loud/636fbc0192a15b227c296728?commentId=65541d0d02c19a64afb20784
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user_z196r7
3 Messages
1 year ago
Xfinity needs to step up and get this corrected. Starting to think they want everyone to cave and rent the devices. This has been a know problem for well over a year and all they do is blame Roku. Just another reason to dump Xfinity and go to youtube tv.
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