kill-dash-nine's profile

Frequent Visitor

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18 Messages

Tuesday, November 29th, 2022 12:04 PM

Some channels missing in Xfinity Stream Live TV guide

I'm seeing an odd scenario where I have some random channels missing from the TV guide on the Xfinity Stream app on my Roku device.  When I open the app, choose "Live TV" and see the guide, it's missing a few channels and I can't understand the pattern.  I normally keep the filters set to "Free To Me" and "High Definition" but even when I remove all guide filters, it's still missing a few random channels.  For example, one of my local channels isn't there.  What's really strange is that if I start streaming from a channel and then open the mini-guide, the channel shows there just fine.  I've tried to log out of the Xfinity Stream app and I've re-installed the app as well and it doesn't resolve the issue - still missing channels so I am stuck using the mini guide method of changing channels for several.

To add to this, when I open the Xfinity Stream app on my iPhone, it shows the channels as I expect in the guide.  I have multiple Roku devices throughout my house and of the four I've checked, only one of them is showing all of the channels as expected; the other three are missing some.

Visitor

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1 Message

2 months ago

I am having the same problem.  Looking for a solution.

Frequent Visitor

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18 Messages

2 months ago

For another data point of something I've tried beyond logging out, removing the app, and re-adding it, I've also gone through the online troubleshooting that say it will send a refresh signal specifically to address situations such as missing channels but I am not sure if that is only related to cable boxed or not but I figured it was worth a shot.  As one can probably guess, it did not change the outcome - still missing channels in the Xfinity Stream app.

XfinityChe

Official Employee

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6.8K Messages

We'll be happy to investigate @kill-dash-nine. First, I wanted to know if you can try an X1 System Refresh on your end to see if this helps with the missing channels. You can find the instructions for an X1 System Refresh here. Please let me know if this helps. If not, I can try a few other things here on my end. 

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Frequent Visitor

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18 Messages

@XfinityChe​ Sorry, I didn't get a notification about your reply.  As I mentioned in the thread, I did do a refresh from the website and that brought up the same refresh message while it was refreshing as what the link you provided shows.  I didn't do one from my box but just now I was trying to do a refresh from the X1 box itself and it's not allowing me to do so, saying that "There is a video outage in your area" and it refuses to do it so I will have to try it at another time I guess.

Official Employee

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237 Messages

@kill-dash-nine Thank you for taking the steps shared here. An interruption in the area can for sure have impact on attempting to refresh your system. Can you let me know the latest if you were able to complete the refresh yet? Are you experiencing the channel issues at this time? We want you to enjoy your service, let us know. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Frequent Visitor

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18 Messages

Sorry - still not getting notifications from messages despite having the setting set to notify me.  It looks like the channels are back to showing now.

Official Employee

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660 Messages

That is great to read about the channles being returned, and a bummer to see you are still not getting the notifications on the Forum. You may need to log out, clear the cache, history, and then log back in. Also, have you tried to toggle it off, then back on?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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