Frequent Visitor
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13 Messages
SNY channel not streaming on Xfinity Stream App running on any apple device
All day I was unable to stream SNY channel on the Xfinity Stream app on any of my Apple devices. Apple TV, IPhone or IPad.
I was on with support for close to an hour and they were unable resolve issue. Still unable to get that station. Only happening on apple devices. I am able to stream on an Amazon fire stick.
I was also not able to view the recording from the channel as well. For only that channel.
Anyone else having this issue? Any resolutions?
Jetsy123
Visitor
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1 Message
4 days ago
Yes, same thing for me. I can’t get the SNY channel to stream or play recorded SNY programs on my iPhone. The weird thing is it’s only SNY that isn’t working and it’s only on my iPhone. I tried again this morning and it’s still not working.
Hopefully, customer service was able to escalate to someone who can resolve this issue on the tech side.
Thanks for starting this thread!
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user_s1l1lh
Visitor
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1 Message
4 days ago
Same here on iPhone and iPads as of last night. 1 hour on tech support and they are useless.
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user_qe85qs
Visitor
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1 Message
4 days ago
Same with me! I was able to note, my cable box did play SNY perfectly, but my Apple TV/Xfinity Stream on iPhone and xfinity stream on Mac, all did not work
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user_0m2kbc
Visitor
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1 Message
4 days ago
yes same here having the same issue last worked on sunday
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jtrac
New Poster
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3 Messages
4 days ago
What a surprise. Like so many corporations in our wonderful country these days, Comcast has virtually abandoned their start-up core mission, which for Adelphia/Comcast was providing reliable, affordable cable TV service to theie customers.
Nowadays, it's satisfying the metrics that the market wants to see. Providing anything of value to their customers is secondary now - maybe not even secondary.
They don't care what we think, it's take it or leave it.
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XfinityRay
Official Employee
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3.9K Messages
3 days ago
Hi there, @erictroy! I am glad to further help with getting SNY working on your Apple devices once again. We appreciate all the details you provided and want to get to the bottom of this. I checked but do not see this as a known issue being worked on for everyone.
What do you see when you try to view the channel? Is there a certain color of screen or an error message?
Did you try channels 76, 843, and 1253?
Have you tried to uninstall and reinstall the Xfinity app on one of the Apple devices?
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XfinityDemetrise
Official Employee
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144 Messages
2 hours ago
@erictroy Sounds like we may need to take a closer look at the account. Please follow the steps below to send a direct message.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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