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Trying to watch a show on Xfinity app and get the message “You signed in successfully, but you must be an Xfinity user to enjoy this service”.
What does this mean?

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Rustyben

Expert

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24K Messages

2 y ago

@lindagtaylor47 wrote:
Trying to watch a show on Xfinity app and get the message “You signed in successfully, but you must be an Xfinity user to enjoy this service”.
What does this mean?

do you subscribe to the xfinity X1 Cable TV and internet service and have at least one active X1 set top box in your home?

I am not a Comcast Employee.
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lindagtaylor47

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Rustyben

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